Before integrating SwiftCloud into their operations, King Cole Ltd faced significant challenges:

Manual Processing of Orders: The process was time-consuming and prone to human error.

Limited Ordering Hours: Customers could only place orders during business hours, restricting flexibility.

Product Information Management: Keeping product information up-to-date and accessible was a constant struggle.

Why did they find these areas challenging? 

"Transitioning from manual orders to the SwiftCloud online ordering portal/app has revolutionised efficiency. With a user-friendly and intuitive interface, ordering is now submitted swiftly. Integration with our Sage ERP system now automates the process, reducing errors and marks a significant improvement for both us and our customers."

How has SwiftCloud impacted the accuracy and efficiency within your ordering process?

"Integration with our Sage ERP system now automates the process, reducing errors and marks a significant improvement for both us and our customers."

How has SwiftCloud impacted the relationship with your customers?

"With the new app, placing orders has become a breeze for our stockists. Our users can now easily submit orders 24/7, which in turn allows our ‘on-the-road’ reps to actively spend more time with the customer talking about the products, rather than taking orders."

What has been the biggest success of implementing SwiftCloud within your business?

"Embracing the new online ordering app has been a great addition to our active users. By leveraging this new ordering system, we've transcended the limitations of the old manual process, ushering in a new era of efficiency and convenience."

Which of the many functionalities of SwiftCloud have had the greatest impact on the customer experience?

"The online portal allows for efficient uploading of orders via an Excel .CSV file, further streamlining the process for bulk orders. "

What has been the biggest success of implementing SwiftCloud within your business?

"Embracing the new online ordering app has been a great addition to our active users. By leveraging this new ordering system, we've transcended the limitations of the old manual process, ushering in a new era of efficiency and convenience."