Prior to introducing SwiftCloud, Tilda was having the following issues within their ordering process:

- Manual processing of orders
- Customers could only order during working hours
- Convenience

"As our customer base is growing the Customer Service team found it challenging to keep up with the amount of order entries, and therefore the need for a solution to support the workload. Due to the nature/setup of some independent Customers / Wholesalers orders would be received in different formats (email, phone, written piece of paper, WhatsApp) which caused for order entry mistakes and no clear trail for audit purposes.  One of the objectives in moving from manual order processing to the App was also to free up time for the Customer Service team, this is an objective that was achieved and the team is already starting to feel a bit of workload relief as customers are transitioned to the App/Web."

"Due to the nature/setup of some Independent customers / wholesalers orders would be received in different formats (email, phone, written piece of paper, WhatsApp) which caused for order entry mistakes and no clear trail for audit purposes. Swiftcloud has alleviated this as orders are now received via an automated process and there is a clear trail for audit purposes.

This is still early days for Tilda and rolling Swiftcloud out to our full customer base, but very initial feedback from Sales Managers who have been using the App/Web is positive as it includes comments like:

1. Very easy to use

2. There are no restrictions in terms of when orders can be placed

3. Workload relieved / time saving as there is no need for the Sales Manager to dial in / email / WhatsApp orders to the Customer Service team."