One of the most challenging aspects of Wigan Beer’s B2B ordering process was manual order entry. With several ways of placing orders (Voicemail, email, phone call, via Sales Reps etc.) the time taken for each order to be processed was becoming a real difficulty for Wigan Beer, especially as they were experiencing growth as a business.

Wigan Beer were also keen to change their ‘analogue’ way of working, with less of a reliance on things such as physical prints and handwritten data.

SwiftCloud was the perfect solution for Wigan Beer as it offered a chance to digitalise their ordering process, giving them a more efficient way of operating and reducing the number of orders placed using time consuming methods such as voicemail and email.

Another reason why SwiftCloud was a great fit for Wigan Beer was because of the straightforward nature of the solution. “Despite having some users who may be less technically minded, the overall user-friendly nature of SwiftCloud has meant these customers have no issue.”

Through SwiftCloud’s Shopping List feature, Wigan Beer’s Customers are also able to cut down on time spent browsing the vast array of products. “Our customers have given us feedback that their favourite aspect of the app is the shopping list, as we deal with such large orders with a vast array of products in each order, searching for each item individually can be quite tiresome. The shopping list means that customers don’t have to go searching for each individual item.”

SwiftCloud has completely revolutionised the way Wigan Beer, operate business to business. With a much more accurate process, “the order accuracy has been massively improved as using SwiftCloud, slight human error has been removed as our orders come directly from our customers into our app/website straight into our order management system.”

It has also improved sales with customers ordering products, “A big influx of sales have come through the app, in app purchases are up 18.7% on products that weren’t previously ordered by customers.”